How it works | Crownline Express

Calculate or request a quote

What is happening: You describe the route, packages and goods, using the calculator or the quote form.
What it means: We learn enough about your shipment to choose a suitable service. An online estimate is not a confirmed price.
Do you need to do anything?: Give accurate weights, dimensions and a clear description of the goods.
What happens next: A coordinator reviews your request and replies by email, usually with a confirmed quote or a few questions.

What is happening: We check addresses, package details and any special requirements with you.
What it means: Accurate details prevent delays, re-weighing charges and customs problems.
Do you need to do anything?: Reply to any questions and confirm the sender and recipient contact details.
What happens next: You receive the service, price and conditions to review.

What is happening: You see the itemised price, what is included and excluded, and the applicable terms.
What it means: This is the point to ask questions. Duties, taxes and some local charges may be billed separately.
Do you need to do anything?: Read the quote and terms carefully. Ask about anything that is unclear.
What happens next: If you accept, we proceed to booking.

What is happening: We book the shipment with the selected carrier or transport partner.
What it means: Your shipment now has a Crownline reference. Payment is arranged in writing with your coordinator.
Do you need to do anything?: Follow the booking instructions you receive, including any payment instructions.
What happens next: You receive your shipment reference and private tracking code.

What is happening: Your coordinator sends a tracking code that starts with CL.
What it means: The code lets you, and anyone you share it with, see confirmed milestones. It does not reveal addresses or the value of the goods.
Do you need to do anything?: Keep the code private and share it only with people who need it.
What happens next: Prepare the shipment for collection or drop-off.

What is happening: You pack the goods and gather any documents we have asked for, such as a commercial invoice for international shipments.
What it means: Good packaging prevents damage. Missing documents are the most common cause of customs delays.
Do you need to do anything?: Pack securely, attach labels as instructed and have documents ready at collection.
What happens next: The carrier collects the shipment or you drop it off.

What is happening: Each confirmed milestone appears on the tracking page as it is reported.
What it means: Gaps between updates are normal on long legs. Problems are shown separately as issues, with an explanation.
Do you need to do anything?: Check the tracking page. Act on any request shown, for example to confirm an address or provide a document.
What happens next: The shipment goes out for delivery.

What is happening: The carrier or our team records delivery with evidence, such as a proof-of-delivery reference.
What it means: Only at this point does the tracking page show 100% and “Delivered”.
Do you need to do anything?: Check the goods on arrival and report any visible damage straight away.
What happens next: On request, we can provide a shipment summary for your records.

What is happening: If something goes wrong, our team investigates with the carrier.
What it means: Prompt reports give the best chance of a good outcome, especially for damage claims.
Do you need to do anything?: Contact us with your shipment reference, a description and photos if relevant.
What happens next: We confirm receipt and keep you updated on the investigation.